Privacy Policy
Last Updated: February 2025
senqoraviax operates within Australia and takes your privacy seriously. We've written this policy in plain language because we believe you deserve clarity about how we handle your information.
This document explains what data we collect, why we collect it, and what rights you have under Australian privacy law. We're bound by the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
Information We Collect
Personal Information You Provide
When you contact us or sign up for our business automation programs, we collect what you share directly:
- Your name and contact details (email address, phone number)
- Business information if you're enquiring about our services
- Details about your interests in specific automation solutions
- Communication preferences and feedback you provide
Technical Information
Like most websites, ours automatically collects certain technical data when you visit. This happens whether you fill out a form or just browse around:
- IP address and general location (usually just city level)
- Browser type and operating system you're using
- Pages you visit and how long you spend on them
- The page that referred you to our site
- Device information and screen resolution
What We Don't Collect
We don't gather sensitive information unless you specifically provide it for a clear purpose. We don't collect data about your race, political opinions, health information, or financial details through our website.
How We Use Your Information
We're straightforward about why we need your information. Here's what we actually do with it:
Primary Uses:
Responding to your enquiries, providing information about our automation services, and communicating about programs you've shown interest in.
- Answering questions you send through our contact form
- Sending information about business automation programs starting in late 2025 or 2026
- Understanding how people use our website so we can make it better
- Meeting legal obligations and protecting against misuse
- Improving our services based on feedback and usage patterns
We won't use your personal information for purposes you wouldn't reasonably expect. If we want to use your data in a new way, we'll let you know first.
Sharing and Disclosure
We keep your information within our organization. But there are some situations where we share data with others:
Service Providers
We work with companies that help us run our website and business. They might see your information while providing these services:
- Web hosting providers that keep our site running
- Email service providers that help us send messages
- Analytics tools that show us how people use our website
These providers are required to protect your information and can only use it for the specific services they provide to us.
Legal Requirements
We'll disclose your information if Australian law requires it, or if we need to protect our rights or someone's safety. This is rare, but we're required to mention it.
Business Transfers
If senqoraviax is sold or merges with another company, your information would be part of that transfer. We'd notify you if this happens and if it changes how your data is handled.
Data Storage and Security
Your information is stored on secure servers, primarily within Australia. We take reasonable steps to protect your data, but no system is completely secure.
We use standard security measures including encryption for data transmission, secure servers with access controls, and regular security assessments. Our team receives training on handling personal information properly.
International Transfers
Some of our service providers operate outside Australia. When your data goes overseas, we make sure it's protected by contracts that meet Australian privacy standards. Most commonly, this involves servers in the United States or Europe operated by major cloud providers.
Retention Periods
We keep your information for as long as we need it. If you enquire about our services but don't proceed, we'll typically keep your details for two years. If you become a client, we'll keep records for seven years after your last interaction, mainly for business and legal reasons.
You can ask us to delete your information earlier - see the section below about your rights.
Your Privacy Rights
Under Australian privacy law, you have several rights regarding your personal information:
| Your Right | What This Means |
|---|---|
| Access | You can request a copy of the personal information we hold about you |
| Correction | You can ask us to correct information that's inaccurate or out of date |
| Deletion | You can request deletion of your information in certain circumstances |
| Withdrawal | You can withdraw consent for us to contact you at any time |
| Complaint | You can lodge a complaint if you believe we've mishandled your data |
How to Exercise Your Rights
Contact us using the details at the bottom of this page. We'll respond within 30 days of receiving your request. In most cases, these services are free. If your request is complex or requires significant resources, we might charge a reasonable fee - but we'll let you know before proceeding.
We'll need to verify your identity before providing access to your information or making changes. This protects your privacy and prevents unauthorized access.
Cookies and Tracking
Our website uses cookies - small text files stored on your device. They help the site work properly and give us insights into how people use it.
Types of Cookies We Use
- Essential cookies: These keep the website functioning. You can't disable them without breaking the site.
- Analytics cookies: These help us understand visitor patterns and improve our content.
- Preference cookies: These remember your choices so you don't have to set them again.
Most browsers let you control cookies through their settings. You can block or delete cookies, though this might affect how our website works for you.
Third-Party Links
Our website might link to other sites. We're not responsible for their privacy practices, and this policy doesn't apply to them. When you click a link to another site, read their privacy policy if you're concerned about how they handle data.
Children's Privacy
Our services are designed for adults interested in business automation. We don't knowingly collect information from anyone under 18. If you're a parent and believe your child has provided us with personal information, contact us and we'll delete it.
Changes to This Policy
We update this policy occasionally to reflect changes in our practices or legal requirements. When we make significant changes, we'll post a notice on our website and update the "Last Updated" date at the top.
If you've provided us with your email address, we'll send you a notification about major changes that affect how we use your information.
Making a Complaint
If you're unhappy with how we've handled your personal information, contact us first. We'll investigate and respond within 30 days.
If you're not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC). They're the government body that oversees privacy compliance in Australia.
OAIC Website: www.oaic.gov.au
Phone: 1300 363 992
Contact Us About Privacy
If you have questions about this privacy policy or want to exercise your rights, reach out to us:
We aim to respond to all privacy enquiries within five business days.