Spent two weeks just mapping their current processes. Turned out the previous attempts failed because nobody documented how staff actually used the systems versus how they were supposed to work.

Built a test environment with their actual data (anonymized). Participants learned by breaking things safely, which revealed workflow issues we wouldn't have caught otherwise.

Created custom monitoring scripts specific to their integration points. Taught the team how to read error logs and fix common problems themselves instead of calling support every time.

First month focused on standardization. We helped them figure out which variations between stores actually mattered and which were just historical quirks that could be unified.

Built automated reporting templates that worked with their existing POS systems. Participants learned to customize reports for different stakeholders without creating new manual work.

Set up a rollout plan with one pilot store, then phased implementation. Taught troubleshooting through the actual problems that came up during rollout rather than hypothetical scenarios.